Privacy Policy

Heaplex Technologies Private Limited ("Heaplex", "we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy applies to information we collect when you visit our website at heaplex.com, contact us through any channel, or use any of our services. Please read this policy carefully to understand our views and practices regarding your personal data. If you have questions or concerns, please contact us at [email protected].

We collect information you voluntarily provide when you: • Fill out our contact form (name, email address, company, phone number, message) • Apply for a job at Heaplex (CV/resume, contact information, portfolio) • Request a product demo or discovery call • Subscribe to our newsletter or updates We also collect limited technical information automatically, including: • IP address and approximate location (country/region) • Browser type and version • Pages visited and time spent on the Website • Referring URL We do not use tracking cookies for advertising or sell your data to third parties.

We use the information we collect to: • Respond to your enquiries, messages, and service requests • Process job applications and recruitment communications • Send administrative information (responses to your requests) • Improve and maintain our Website • Comply with legal obligations We do not use your personal information for automated decision-making or profiling.

Your personal data is stored on secure servers. Contact form submissions are processed via EmailJS and are retained in our email system for the duration necessary to respond to your enquiry and maintain a reasonable business record (typically up to 2 years). For clients with service agreements, data retention is governed by the terms of the applicable contract. We do not retain your data for longer than is necessary for the purposes stated in this Policy.

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following limited circumstances: • Service providers: We use EmailJS to process contact form submissions. This is our only external data processor for website contact data. • Legal requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities. • Business transfers: In the event of a merger or acquisition, your information may be transferred as part of that transaction. All service providers are required to maintain the confidentiality and security of your information.

Depending on your location, you may have the following rights with respect to your personal data: • Access: The right to request a copy of the personal data we hold about you • Rectification: The right to request correction of inaccurate data • Erasure: The right to request deletion of your personal data, subject to certain exceptions • Restriction: The right to request that we restrict processing of your data • Portability: The right to receive your data in a portable format • Objection: The right to object to processing of your personal data To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

Our Website uses minimal cookies: • Essential cookies: Required for the Website to function correctly (session management, security) • No advertising or tracking cookies are used You can control cookie settings through your browser. Disabling essential cookies may affect Website functionality.

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include: • Encrypted data transmission (HTTPS/TLS) • Restricted access to personal data on a need-to-know basis • Regular review of our information collection and storage practices No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

Our Website is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at [email protected] and we will take steps to delete it.

Heaplex is based in India. If you are accessing our Website from outside India, please be aware that your information may be transferred to, stored, and processed in India where our servers are located. By using the Website and providing us with your information, you consent to this transfer. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes by updating the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

For questions, concerns, or requests relating to your privacy or this Policy: Heaplex Technologies Private Limited No: 256/A Adwitham, Mainkalliyoor Trivandrum, Kerala 695501, India Email: [email protected] General: [email protected] Phone: +91-8939819419